Hounslow Toy Library for children with disabilities are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about our members, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to hounstoylib@btconnect.com or by writing to Hounslow Toy Library, Inwood Road, Hounslow TW3 1XA

Who are we?

Our Toy Library is a place where children with disabilities or their parents can borrow toys to take home. Children need a great variety of toys not only to play with but also to develop skills. We provide stay and play during our opening times with indoor and outdoor play. Hounslow Toy Library is a registered charity (no. 1145490) and company limited by guarantee (no. 07593794). The registered address is Hounslow Toy Library Inwood Park, Inwood Road, Hounslow, Middlesex, TW3 1XA

How do we collect information from you?

We obtain information about you when you become a member of Hounslow Toy Library or make a donation on line.

What type of information is collected from you?

The personal information we collect might include your name, address, email address. If you make a donation online your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

How is your information used?

We may use your information to:
•Notify you of changes to our services
•Send you communications that may be of interest to you. These may include information about campaigns, appeals, other fundraising activities.
•Send you information that we feel may be of interest to you.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our system for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. All data, including paper data, will be deleted and shredded after that time.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: hounstoylib@btconnect.com, or write to us at: Hounslow Toy Library, Inwood Park, Inwood Road, Hounslow, Middlesex, TW3 1XA You have the right to ask for a copy of the information Hounslow Toy Library UK hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. /

Non-sensitive details (your email address etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems and premises.


We may analyse your personal information to create a profile of our services for local government and grant applications. Personal information is never given out.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.

Hounslow Toy Library Ltd, Inwood Road, Hounslow TW3 1XA